Accelerating Litigation Matter Intake Process

Success Story for Recurve Connect Custom Solutions**

CHALLENGE

The client**, a global insurance company, wanted to improve the initiation of new litigation matters with their outside counsel. They historically relied on email to launch new litigation matters, provide information for timely conflict checks and legal team assignments, and obtain key approvals. The client wanted a new solution that simplified and improved this intake process, could handle their high volume of matters, and reduce their overall dependency on email.

SOLUTION

The team developed a Connect Custom Solution to automate the intake workflow for new litigation matters, from initiation to client approval of the assigned legal team. Visual dashboards were created to provide the client with easy access to the intake status of each matter and custom workflows were developed to manage post-intake requests and client-to-attorney feedback. Recurve also built a comprehensive document repository to provide real-time access to correspondence, evidence, pleadings, and other important documents associated with each litigation matter.

RESULT

The custom intake system for litigation matters resulted in increased efficiency, improved visibility and tracking, and more timely transfer of cases to outside counsel. In just a few clicks, the client can check which matters and requests need their attention and help ensure key tasks are handled in a timely manner. The client values the visibility they now have into the intake process for new matters and their easy access to important documents provided by their Connect Custom Solution.